Returns & Refunds Policy
At TRUEAT Foods, we take pride in delivering pure and high-quality products. Since our products are natural, perishable, and carefully processed, we follow a strict no-return and no-refund policy except in cases where products are received in a spoiled or damaged condition.
Returns
Returns are accepted only if the product is received spoiled or damaged at the time of delivery.
To initiate a return, you must contact us within 12 hours of receiving the order with clear photos/videos showing the issue.
Products must be in the original packaging and unopened for the return request to be valid.
Refunds & Replacements
No monetary refunds will be provided.
Instead, we will send a fresh replacement product at no additional cost as compensation.
Replacement will be processed once your claim is verified by our quality team.
Non-Returnable Items
All products are non-returnable unless spoiled/damaged upon delivery.
Items opened, partially used, or returned after 12 hours of delivery will not be eligible for replacement.
Contact Us
If you receive a spoiled or damaged product, please notify us within 12 hours at:
📧 Email: connect@trueatfoods.com or WhatsApp: +91 82007 08744
We’re here to ensure you get the best experience with TRUEAT.
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TRUEAT FOODS LLP
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Our journey began with a question:
Why can’t healthy, clean food be truly convenient?
United by passion and purpose, we founded TruEat Foods LLP to craft products that honour nature’s purity and empower families and our food brands alike. With every ingredient and every innovation, we commit to purity, integrity, and a healthier future.
At TruEat Foods, we don’t just process ingredients - we protect their integrity. We don’t just create products - we build trust. And we’re doing it for every kitchen and every food brand that shares our belief: that food should be clean, pure, and true. We don’t just sell dehydrated ingredients for your need of the food - We are offering health, mindful eating, sustainability, healing through nature.
This is just the beginning of our journey. But the mission is clear and we are here for it, every step of the way.
TRUEAT FOODS LLP
Live Fully, Eat Truly!
+91 82007 08744
connect@trueatfoods.com
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